General Terms & Conditions of Services

INTRODUCTION

These conditions explain the rights, obligations, and responsibilities of all parties to this Contract.  After clicking the button “BOOK ONLINE”, you accept all our Terms and Conditions, and all confirmed orders are subject to the Terms and Conditions.

VANS EQUIPMENT:

All our vans are endowed with trolleys, blankets, straps, doll bungee cords to protect Your items in transit.

We use Our vans only to transport furniture, household items.

UNFORTUNATLY, WE DO NOT PROVIDE RUBBISH REMOVAL! NO JUNK REMOVALS! NO WASTE CLEARANCE! 

VANS:

We offer 4 different sizes of vans, which allows us to adapt to the needs of our customers.

Make sure you choose the right size van for your items. Check the dimensions of the loading part of our vans we offer on our website. Please note that sometimes we can send a larger van, but we will allow the cargo space to match the van you ordered unless you want to change the size of the van to order a larger loading space.

1. OUR QUATATION

1.1 Our quotation does not include charges such as the congestion charge, ULEZ, parking fines due to customers not providing parking, toll charges, ferry charges, pre-paid parking charges, meter charges and Dartford charges plus any other charges that are due to customer negligence;

1.2 All prices are based on hourly rates. We may (but not obligated) to agree fixed price instead of charging by the hour;

1.3 Please consider to select at least 2 men if there are any too heavy or too bulky items for one man to carry;

Example: 3 Seater Sofa, Washing Machine, large Chest of Drawers;

1.4 If You order one helper, we may send 2 professional movers, but only one helper will assist

You according to the order unless you need to order an extra pair of hands;

1.5 If you are packing boxes on your own please do not overload the cardboard boxes and make the weight not heavier than 20-25 kg, if the cardboard boxes are overloaded, our team has the right to ask you to repack the boxes;

1.6 Please, note that if you want to travel in the van, only one passenger is allowed and if there is a passenger seat available. Please note that we cannot guarantee that there will always be room for a passenger,  as we are not a company transporting customers, but customer’s property, so please arrange an alternative transport for yourself in case. If you want to travel in the van, please indicate this when booking;

1.7 We do accept jobs that requires us to take items through windows and/or balconies only at extra charges.

1.8 Heavy items such as grand pianos and American fridges are required to be on the ground floor for removal, otherwise the job may due cancelled.

1.9 Waiting for keys will be charged in accordance with the hourly rate (services with fixed prices are not excluded from this clause);

1.10 Our Quotation is valid for twenty-eight days from the date of issue;

1.11 The work is carried out on a Saturday, Sunday, or Bank Holiday or outside normal hours

(08.0017.00hrs) at your request;

1.12   Parking fines for illegal parking, caused by Our negligence, are not fees or charges and the

Client is not responsible for paying them.

2. NOT INCLUDED IN THE QUATATION

2.1 Packaging with materials included – £30 per hour;

2.2 The fee for the Paid Zone in Central London – Congestion Charge Zone – is a £15 daily charge if you drive within the Congestion Charge zone 07:00-22:00, every day;

2.3 The fee for the Paid Exhaust Zone in Central London – ULEZ- Ultra Low Emission Zone – the same zone as Congestion Charge – applies 7 days a week, 24 hours a day (£ 12.50);

2.4 Parking- it is the customer’s responsibility to arrange the parking space and parking permit for the van. If you will not provide the parking permit for our vehicle then, our driver may ask for a deposit of 65 GBP for a potential fine. If we do not receive a penalty ticket within six weeks, we will refund the deposit paid for the potential fine. The confirmation of the penalty ticket will be sent via email;

2.5 Distance of the journey- if the distance does not exceed 3 miles, extra charges will not apply. If the distance exceeds 3 miles, an additional charge of £ 2 per mile for the full distance will apply;

2.6 Extra charges will be added for flight of stairs (£5 / hour for each floor per person) if there is no lift in operation in the place, you are moving from or moving into. To avoid additional fees, you can take all your items on the ground floor.

3. CUSTOMER RESPONSABILITY

It will be your responsibility to:

3.1 Arrange adequate insurance cover for the goods submitted for removal transit against all insurable risks as Our liability is limited under clauses;

3.2 Please note, that it is the customer’s responsibility to arrange the parking space and parking permit for the van. If parking restrictions exist, a parking permit must be provide;

3.3 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error;

3.4 Ensure proper protection of property left unattended in rooms where people such as (but not limited to) tenants or workers are, or will be present.

3.5 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal;

3.6 Empty properly defrost and clean refrigerators and deep freezers, as we cannot move them if they are frozen;

3.7 The customer will be responsible for making sure any bulky furniture is which requires moving from one room to another room or from current location to the new location actually fits. The customer can do this by measuring the bulky items and the pickup/delivery location before the move date to avoid any disappointments.

In addition, make sure if any bulky furniture is which were built in the room and requires dismantling for to be removed safely please arrange someone professional at your own expense. If for any reason the bulky items or walls are damaged due to the customer not measuring either the pickup/drop location or the bulky items correctly then we will not take any responsibility for the customer’s error.

3.8 Provide Us with a correct and up to date contact address and telephone number during removal.

4. OWENERSHIP OF THE GOODS

By entering into this Agreement, you guarantee that:

4.1. The goods to be removed are Your own property, or the goods are Your property free of any legal charge.

5. GOODS NOT TO BE SUBMITTED FOR REMOVAL

5.1. Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms, fuels, oils, and ammunition;

5.2 Goods likely to encourage vermin or other pests or to cause infestation or contamination;

5.3 Goods that require special license or government permission for export or import;

5.4 Under no circumstances will Prohibited or stolen goods, drugs or pornographic material be moved by Us.

6. CHARGES IF THE CUSTOMER CANCELS THE REMOVAL

 6.1 If the Customer cancels the booking We reserve the right to charge a reasonable postponement or cancellation fee according to how much notice is given as set out below:

1. at least 72 hours in advance from the date of moving: no charge;
2. less than 72 hours there is a cancellation fee : 60 % of the agreed removal charge;
3. less than 24 hours there is a cancellation fee : 100 % of the agreed removal charge.

6.2 Please note, if you want to cancel your booking, inform us in writing by sending an SMS or an email with the reservation number attached.

7. PAYMENT

7.1 We accept payment methods such as Card Payments (online only), Cash, Bank transfers;

7.2 For all hourly removals the minimum hourly payment (2 hours) is required to secure the booking;

7.3 Unloading will not commence until payment is made in full and receipt of the payment is confirmed. Remember to settle your payment before unloading the van, because late payments will delay unloading, which can increase the total working time you pay for.

If the work takes longer, the driver updates the price and the customer gets updates to make the payment – via SMS or email;

7.4 All discussions regarding payment must be with an authorized representative of the Company and not with the Staff carrying out the removal.

8. FURNITURE ASSEMBLY AND DISASSEMBLY

8.1 We offer furniture assembly and disassembly services without additional costs, at the same hourly rate;

8.2 Our team has standard tools to help you to pull apart furniture, but if you need specialized tools, please make them available on the day of moving.

9. FULL COMPANY COVER

(INSURANCE) We have:

Full business use, Carriage of good for Hire & Reward (furniture removal);

GOODS IN TRANSIT COVER INCLUDED- £10,000 COVER;

PUBLIC LIABILITY COVER INCLUDED – £ 2 MILLION COVER; LEGAL COVER UP TO £ 100,000 INCLUDED.

9.1 It is the customer’s responsibility to arrange additional insurance on his or her own if insurance is required for a higher amount of extra insurance is require;

9.2 Herewith we inform you that the removal insurance policy will only apply if the customer avails of personal items insurance policy from a separate insurance provider;

9.3 We will only accept liability for loss or damage:

• arising from Our negligence whilst the goods are in Our physical possession, or
• whilst the goods are in the possession of others if the loss or damage is established to have been caused by Our failure to pack the goods to a reasonable standard where We have been contracted to pack the goods that are subject to the claim.
  • If you do not need a packaging service, make sure that you secure and prepare everything for transport to avoid damage, as with the self-packing option our insurance policy will not be able to accept liability for damage of self -packed items even if you selected and paid for the insurance;
  • If We cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable;
  • If We are responsible for causing damage please contact our office before the end of our team’s work and before they leave, so we can verify the damage for insurance purposes. Remember that if you do not report damage before our team leaves, we are not responsible for any damage;
  • We advise against participation and removal assistance. If family or friends are involved in moving house, we cannot take responsibility for any damage caused during the move even if you selected and paid for the insurance;
  • Please ensure that the van is empty and all items are unloaded before our team leaves your property. If we find unloaded items, we will inform our customers about it, but it will be the customer’s responsibility to collect the item;
  • Our liability will cease after the completion, delivery.

10. DEADLINE CLAIMS

10.1 In the case of goods that we supply, please notify us of any visible loss, damage at the time of    delivery.

• Please note that after finishing work and our team left than we do not take any responsibilities for any damages. You need to report if any damages to our team before they leave.

11. OUR RIGHT TO HOLD THE GOODS (lien)

“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges.

At this time, your goods will be stored in the storage for 28 days.

Customer cover the cost of storage.

Costs for storage are not subject to our valuation and not subject to any discussion.

The bill for storage will be presented by selected by us Store Company.

The cost of transport and unloading to the selected storage will be added to the final bill and not subject to any discussion.

If you will not collect your goods from the storage within 28 days, we will have to dump it. We shall have a right to withhold and ultimately dispose of some or all of the goods if  You fail to pay the charges and any other payments due under this or any other Agreement. These include any charges that We have paid out on Your behalf. While We hold the goods, You will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien.

12. DELAYS

We always do our best to be on time, however circumstances out of Our control may cause delays such us traffic jams or delays that we have no influence on;

We reserves the right to refuse, cease or stop the moving process at any time if (but not limited to) Our staff are abused or threatened in any way.

13. OUR RIGHT TO SUB-CONTRACT THE WORK

13.1 We reserve the right to sub-contract some or all of the work;

13.2. If We sub-contract the work, You will still receive your offer from Us;

13.3. If We sub-contract, then these conditions will still apply.

14. AMENDMENTS:

If you have already booked the service and want to make changes to your order such as changing the date, time, van size, the number of helpers or addresses, please inform us via email or SMS including your reference number.

NEED TO GET IN TOUCH?

If you require any information or assistance, please send an email or an SMS enclosing your reference number and inquiry on 07440182207.

15. OUR RIGHT TO SELL OR DISPOSE OF THE GOODS

If payment of Our charges relating to Your Goods is in arrears, We are entitled on giving You three

Weeks’ notice to require You to remove Your Goods from Our custody and pay all money due to Us.

If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the  Goods without further notice. The cost of the sale or disposal will be charged to You. The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest. If the full amount due is not received, We may seek to recover the balance from You.