General Term & Conditions
These conditions explain the rights, obligations, and responsibilities of all parties to this Contract.
After clicking the button “BOOK ONLINE”, you accept all our Terms and Conditions, and all confirmed orders are subject to the Terms and Conditions.
All our vans are endowed with trolleys, blankets, straps, doll bungee cords to protect Your items in transit.
We use Our vans only to transport furniture, household items.
UNFORTUNATLY, WE DO NOT PROVIDE RUBBISH REMOVAL! NO JUNK REMOVALS! NO WASTE CLEARANCE!
1. OUR QUATATION
1.1 Our quotation does not include charges such as the congestion charge, ULEZ, parking fines due to customers not providing parking, toll charges, ferry charges, pre-paid parking charges, meter charges and Dartford charges plus any other charges that are due to customer negligence;
1.2 All prices are based on hourly rates. We may (but not obligated) to agree fixed price instead of charging by the hour;
1.3 Please consider to select at least 2 men if there are any too heavy or too bulky items for one man to carry;
Example: 3 Seater Sofa, Washing Machine, large Chest of Drawers;
1.4 If You order one helper, we may send 2 professional movers, but only one helper will assist You according to the order unless you need to order an extra pair of hands;
1.5 If you are packing boxes on your own please do not overload the cardboard boxes and make the
weight not heavier than 20-25 kg, if the cardboard boxes are overloaded, our team has the right to ask
you to repack the boxes;
1.6 Please, note that if you want to travel in the van, only one passenger is allowed and if there is a
passenger seat available. If you want to travel in the van, please indicate this when booking;
1.7 Waiting for keys will be charged in accordance with the hourly rate (services with fixed prices
are not excluded from this clause);
1.8 Our Quotation is valid for twenty-eight days from the date of issue;
1.9 The work is carried out on a Saturday, Sunday, or Bank Holiday or outside normal hours (08.00-
17.00hrs) at your request;
1.10 Parking fines for illegal parking, caused by Our negligence, are not fees or charges and the
Client is not responsible for paying them;
2. NOT INCLUDED IN THE QUATATION
2.1 Packaging with materials included – £10 per hour;
2.2 The fee for the Paid Zone in Central London – Congestion Charge Zone – is a £15 daily charge if
you drive within the Congestion Charge zone 07:00-22:00, every day;
2.3 The fee for the Paid Exhaust Zone in Central London – ULEZ- Ultra Low Emission Zone – the
same zone as Congestion Charge – applies 7 days a week, 24 hours a day (£ 12.50);
2.4 Parking- it is the customer’s responsibility to arrange the parking space and parking permit for the
van. If you will not provide the parking permit for our vehicle then, our driver may ask for a deposit
of 65 GBP for a potential fine. If we do not receive a penalty ticket within six weeks, we will refund
the deposit paid for the potential fine. The confirmation of the penalty ticket will be sent via email;
2.5 Distance of the journey- if the distance does not exceed 10 miles, extra charges will not apply. If
the distance exceeds 10 miles, an additional charge of £ 1.5 per mile for the full distance will apply;
2.6 Extra charges will be added for flight of stairs (£5 / hour for each floor per person) if there is no
lift in operation in the place, you are moving from or moving into. To avoid additional fees, you can
take all your items on the ground floor.
3. CUSTOMER RESPONSABILITY
It will be your responsibility to:
3.1 Arrange adequate insurance cover for the goods submitted for removal transit against all
insurable risks as Our liability is limited;
3.2 Please note, that it is the customer’s responsibility to arrange the parking space and parking
permit for the van. If parking restrictions exist, a parking permit must be provide;
3.3 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing
is taken away in error;
3.4 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal;
3.5 Empty properly defrost and clean refrigerators and deep freezers, as we cannot move them if they
3.6 Provide Us with a correct and up to date contact address and telephone number during removal.
4. OWENERSHIP OF THE GOODS
By entering into this Agreement, you guarantee that:
4.1The goods to be removed are Your own property, or the goods are Your property free of any legal
5. GOODS NOT TO BE SUBMITTED FOR REMOVAL
5.1. Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints,
firearms, fuels, oils, and ammunition;
5.2 Goods likely to encourage vermin or other pests or to cause infestation or contamination;
5.3 Goods that require special license or government permission for export or import;
5.4 Under no circumstances will Prohibited or stolen goods, drugs or pornographic material be
moved by Us.
6. CHARGES IF THE CUSTOMER CANCELS THE REMOVAL
6.1 If the Customer cancels the booking We reserve the right to charge a reasonable postponement
or cancellation fee according to how much notice is given as set out below:
a) at least 48 hours in advance from the date of moving: no charge;
b) less than 48 hours there is a cancellation fee :30% of the total price of your move.
6.2 Please note, if you want to cancel your booking, inform us in writing by sending an SMS or an
email with the reservation number attached.
7.1 We accept payment methods such as Card Payments (online only), Cash, Bank transfers;
7.2 For all hourly removals the minimum hourly payment (2 hours) is required to secure the booking;
7.3 Unloading will not commence until payment is made in full and receipt of the payment is
confirmed. Remember to settle your payment before unloading the van, because late payments will
delay unloading, which can increase the total working time you pay for.
If the work takes longer, the driver updates the price and the customer gets updates to make the
payment – via SMS or email;
7.4 All discussions regarding payment must be with an authorized representative of the Company
and not with the Staff carrying out the removal.
8. FURNITURE ASSEMBLY AND DISASSEMBLY
8.1 We offer furniture assembly and disassembly services without additional costs, at the same
8.2 Our team has standard tools to help you to pull apart furniture, but if you need specialized tools,
please make them available on the day of moving.
9. FULL COMPANY COVER (INSURANCE)
Full business use, Carriage of good for Hire & Reward (furniture removal);
GOODS IN TRANSIT COVER INCLUDED- £10,000 COVER;
PUBLIC LIABILITY COVER INCLUDED – £ 2 MILLION COVER;
LEGAL COVER UP TO £ 100,000 INCLUDED.
9.1 It is the customer’s responsibility to arrange additional insurance on his or her own if insurance is
required for a higher amount of extra insurance is require;
9.2 We will only accept liability for loss or damage:
(a) arising from Our negligence whilst the goods are in Our physical possession, or
(b) whilst the goods are in the possession of others if the loss or damage is established to have been
caused by Our failure to pack the goods to a reasonable standard where We have been contracted to
pack the goods that are subject to the claim.
9.2 If you do not need a packaging service, make sure that you secure and prepare everything for
transport to avoid damage, as with the self-packing option our insurance policy will not be able to
accept liability for damage of self -packed items even if you selected and paid for the insurance;
9.3 If We cause damage as a result of moving goods under Your express instruction, against our
advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not
9.4 If We are responsible for causing damage please contact our office before the end of our team’s
work and before they leave, so we can verify the damage for insurance purposes. Remember that if
you do not report damage before our team leaves, we are not responsible for any damage;
9.5 We advise against participation and removal assistance. If family or friends are involved in
moving house, we cannot take responsibility for any damage caused during the move even if you
selected and paid for the insurance;
9.6 Please ensure that the van is empty and all items are unloaded before our team leaves your
property. If we find unloaded items, we will inform our customers about it, but it will be the
customer’s responsibility to collect the item.
9.7 Our liability will cease after the completion, delivery.
10. Deadline Claims
10.1 In the case of goods that we supply, please notify us of any visible loss, damage at the time of
10.2 Please note that after finishing work and our team left than we do not take any responsibilities
for any damages. You need to report if any damages to our team before they leave.
11. OUR RIGHT TO HOLD THE GOODS (lien)
“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding
At this time, your goods will be stored in the storage for 28 days.
Customer cover the cost of storage.
Costs for storage are not subject to our valuation and not subject to any discussion.
The bill for storage will be presented by selected by us store company.
The cost of transport and unloading to the selected storage will be added to the final bill and not
subject to any discussion.
If you’ll not collect your goods from the storage within 28 days we will have to dump it. We shall
have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the
charges and any other payments due under this or any other Agreement. These include any charges
that We have paid out on Your behalf. While We hold the goods, You will be liable to pay all storage
charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges
and applying Our right of lien.
We always do our best to be on time, however circumstances out of Our control may cause delays
such us traffic jams or delays that we have no influence on;
We reserves the right to refuse, cease or stop the moving process at any time if (but not limited to)
Our staff are abused or threatened in any way.
13. OUR RIGHT TO SUB-CONTRACT THE WORK
13.1 We reserve the right to sub-contract some or all of the work;
13.2. If We sub-contract the work, You will still receive your offer from Us;
13.3. If We sub-contract, then these conditions will still apply.
If you have already booked the service and want to make changes to your order such as changing the
date, time, van size, the number of helpers or addresses, please inform us via email or SMS including
your reference number.
NEED TO GET IN TOUCH?
If you require any information or assistance, please send an email or an SMS enclosing your
reference number and inquiry on 07440182207.
15. OUR RIGHT TO SELL OR DISPOSE OF THE GOODS
If payment of Our charges relating to Your Goods is in arrears, We are entitled on giving You three
Weeks’ notice to require You to remove Your Goods from Our custody and pay all money due to Us.
If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the
Goods without further notice. The cost of the sale or disposal will be charged to You. The net
proceeds will be credited to Your account and any eventual surplus will be paid to You without
interest. If the full amount due is not received, We may seek to recover the balance from You.